SHIPPING & RETURNS POLICY

At Party2u it is our aim to dispatch all orders by the end of the next working day following receipt of order.

UK SHIPPING

We offer the following methods of UK Mainland Shipping

Option 1 - Orders Under £10.00 - 3-5 Working Day Delivery - £2.50

All orders that are £10.00 and under will qualify for a special discounted rate of £2.50 for our standard 3-5 working day shipping, please note that there will be no tracking information with this service.

Option 2 - Orders Over £10.00 - 3-5 Working Day Delivery - £3.99

Orders are dispatched by myHermes (formerly Parcelnet) and usually take between 3 and 5 working days for delivery.

No signature is required for this service, but parcels are trackable. Once dispatched a tracking number for your order will be sent to you by e mail to enable you to track your order on the myHermes website.


Option 3 - 48 Hour Delivery - £8.50

Orders will be dispatched using a reputable carrier. Upon dispatch a tracking number for your order will be sent to you by e mail to enable you to track your order on the carriers website. A signature may be required with this service.

We aim to deliver all express orders placed before 12.00noon Monday to Friday within 2 working days. Orders placed after this time will be processed on the following working day.

Orders received on Thursday before 12.00noon will aim to be delivered by Monday, orders placed after this time will be processed on Friday for delivery by Tuesday.

Orders received on Friday before 12.00noon will aim to be delivered by the following Tuesday. Orders placed after this time will be processed on Monday for delivery by Wednesday.


Option 4 - Next Working Day Delivery - £9.95

We aim to deliver all next day orders placed before 1.00pm Monday to Thursday on the next working day. Orders placed after this time will be processed on the following working day.

Orders received on Friday before 1.00pm will aim to be delivered on the following Monday. Orders placed after this time will be processed on Monday for delivery on Tuesday.

Next Working Day UK Orders are shipped by courier. Upon dispatch a tracking number for your order will be sent to you by e-mail to enable you to track your order on the carriers website. A signature is required upon delivery of your order.

With all UK shipping options your order can be delivered to any address of your choice or left with a neighbour upon request. Please note that we cannot accept responsibility for orders left unsecured, eg. on a doorstep, in the garden etc.

Shipping to Northern Ireland

**The special £10.00 and under shipping rate is not applicable to Northern Ireland.**

3-5 Working Day Delivery £3.95

Orders are dispatched by MyHermes courier and take between 3 and 5 working days for delivery.

No signature is required for this service, but parcels are trackable. Once dispatched a tracking number for your order will be sent to you by e mail to enable you to track your order on the myHermes website.
.

2 Day Express Delivery

2 day express delivery to Northern Ireland prices depend on the size and weight of your order. Please contact us on +44 116 216 0065 or email us with your order contents for a competitive quote.

Shipping to Jersey And Guernsey

**The special £10.00 and under shipping rate is not applicable to Jersey And Guernsey.**

Jersey and Guernsey's tax free status is acknowledged by Party2u.

To order your party goods VAT free from Party2u, add your products to the shopping cart as normal.

During the checkout process select 'Jersey' or 'Guernsey' from the drop down menu as your country. On the next page at the bottom of the invoice address section is a tax exempt section for Jersey and Guernsey, please check the box to qualify for VAT exemption and enter the country code in the blank box, JS for Jersey or GY for Guernsey. The website will work out the shipping rates to Jersey and Guernsey based on the weight of your order and will remove the VAT from the total.

To qualify for the VAT exemption; the goods MUST be shipped to Jersey or Guernsey, if they are shipped to an alternative delivery address that is not in Jersey or Guernsey, VAT will be charged.

3-5 Working Day Delivery From £5.50

There are 3 price bands according to the weight of your order.

Shipping for orders up to 1.25kg in weight is £5.50
Shipping for orders up to 2kg in weight is £7.75
Both these services are provided by Royal Mail First Class Post, we would recommend to allow at least 5 working days for delivery. There is no tracking number provided for this service.

Shipping for orders over 2kg in weight is £15.75
This service is provided by either UPS or DHL and usually takes 2-3 working days for delivery. There will be a tracking number provided for this service and a signature will be required.

Express Shipping From £10.25

Express shipping for orders up to 2kg in weight is £10.25
This service is provided by Royal Mail Special Delivery Next Day, we would recommend to allow at least 2 working days for delivery. There will be a tracking number provided for this service and a signature will be required

Express shipping for orders over 2kg in weight is £15.75
This service is provided by either UPS or DHL and usually takes 2-3 working days for delivery. There will be a tracking number provided for this service and a signature will be required.

OVERSEAS SHIPPING

**The special £10.00 and under shipping rate is not applicable to Overseas Shipping.**

Overseas shipping is sent by courier, usually either DHL or UPS and is calculated according to where the order is to be delivered to.
Due to the length of time orders took to be delivered, we now use a courier service so that all overseas orders are delivered more quickly and are fully trackable. A tracking number will be e-mailed to you upon dispatch along with instructions on how to track your parcel on-line.

The shipping bands for overseas customers are as follows:

European (EU) Countries:
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain and Sweden. The shipping rate for this band is £22.00

Eastern Europe:
Azerbaijan, Georgia, Kazakhstan and Kyrgyzstan. The shipping rate for this band is £86.00

Rest Of Europe:
Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, **Cyprus, Faroe Islands, **Gibraltar, **Greece, Greenland, Iceland, Liechtenstein, Macedonia, **Malta, Moldova, Norway, Russian Federation, San Marino, Switzerland, Turkey and Ukraine. The shipping rate for this band is £43.00
** Although these countries are members of the EU, they are in this shipping band due to the high shipping costs involved.**

United States:
All American states are covered. The shipping rate for this band is £33.50

Australia:
All Australian states are covered. The shipping rate for this band is £47.50

The East:
Bhutan, Cambodia, Jordan, Libya, Palau, Yemen. The shipping rate for this band is £63.00

The Far East:
China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Phillipines, Singapore, South Korea, Taiwan, Thiland and Vietnam. The shipping rate for this band is £38.00

Rest of the World:
Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Colombia, Congo, Cook Islands, Costa Rica, Cote D'Ivoire (Ivory Coast), Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Iraq, Israel, Jamaca, Kenya, Kiribati, Kuwait, Laos, Lebanon, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, New Caledonia, New Zealand (Aotearoa), Nicaragua, Niger, Nigeria, Northern Mariana Islands, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Reunion, Rwanda, Saint Kitts and Nevis, Saint Vincent and The Grenadines, Samoa, Saudi Arabia, Senegal, Seychelles, Soloman Islands, Sri Lanka, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands (British), Virgin Islands (USA), Wallis and Futuna Islands, Zambia and Zimbabwe The shipping rate for this band is £58.00

Prices in UK Sterling

LATE DELIVERY/DAMAGED GOODS

Whilst Party2u makes every effort to dispatch your order as quickly as possible, we regret that we cannot be held responsible for late delivery of goods.

Every effort will be made to package your order professionally, However should your order fail to arrive or arrive damaged, Party2u will wherever possible dispatch replacement stock or offer a refund of equal value to the goods in question. Party2u reserves the right to have the damaged goods returned before a refund is offered.

OUR 100% MONEY BACK GUARANTEE

At Party2u we want you to be completely satisfied with you order. If you are not completely satisfied with your purchase(s) simply return the unused item(s) within 14 days from receipt of order for a full refund.

The item(s) must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item(s). Party2u cannot accept returns for exchange or refund if such items have been opened or used. All items will be inspected on their return to our warehouse.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

WE REGRET THAT THE COST OF POSTAGE AND PACKAGING ON RETURNED GOODS SHALL REMAIN THE RESPONSIBILITY OF THE CUSTOMER AND CANNOT BE REFUNDED BY PARTY2U.