Information About Using This Site

Frequently asked questions:-
What are your opening hours?
Do you have a catalogue?
Can I Visit You In Person?
Is ordering online by credit cards secure?
Do you ship Overseas?
What are your UK postage rates?
Shipping to Europe charges
Shipping to the Rest of the World charges
Will I get my order on time?
What will happen if an item is out of stock?
Do you accept payment by cheque?

What are your opening hours?

Our opening hours are : Monday - Friday 9.30am - 5.30pm.
You can contact us by telephone on 0116 216 0065 or by using the e-mail facility.

How to buy from this site

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. When you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Is ordering online by credit cards secure?

Yes. When you place an order with us, we use a secure site with WorldPay which is one of the world’s leading E-commerce solutions companies. WorldPay use secure server software encryption to keep your transaction private and protected. So you can be sure you are on a secure site a small padlock symbol in the lower right-hand side of your browser will be displayed.

Do you have a catalogue?

No, we don't have a catalogue as we are an on-line company only, this enables us to keep our ranges and stock quantities up to date at all times.

Can I Visit You In Person?

You are welcome to visit us during opening hours, all we ask is that you telephone us before you come so that we know to expect you.
You can contact us by telephone on 0116 216 0065.

Do you ship Overseas?

Yes, we do ship overseas, delivery rates are calculated according to the destination of the parcel, all overseas parcels are sent by international courier for the best possible service and are fully trackable.

What are your UK postage rates?

Shipping band:	Price:
Next Working Delivery	£9.95
48 Working Hour Delivery	£7.50
3 - 5 working days	£3.99

Prices in UK Sterling

Shipping to Europe charges

Shipping Band:	Price:
European (EU) Countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain and Sweden.	The shipping rate for this band is £22.00
Eastern Europe: Azerbaijan, Georgia, Kazakhstan and Kyrgyzstan.	The shipping rate for this band is £86.00
Rest Of Europe: Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Liechtenstein, Macedonia, Malta, Moldova, Norway, Russian Federation, San Marino, Switzerland, Turkey and Ukraine.	The shipping rate for this band is £43.00 Although these countries are members of the EU, they are in this shipping band due to the high shipping costs involved.

Prices in UK Sterling All orders dispatched by International Courier. Please allow up to 7 working days for delivery.

Shipping to the Rest of the World charges

Shipping Band:	Price:
United States: All American states are covered.	The shipping rate for this band is £33.50
Australia: All Australian states are covered.	The shipping rate for this band is £47.50
The East: Bhutan, Cambodia, Jordan, Libya, Palau, Yemen.	The shipping rate for this band is £63.00
The Far East: China, Hong Kong, Indonesia, Japan, Macau, Malaysia, Phillipines, Singapore, South Korea, Taiwan, Thiland and Vietnam	The shipping rate for this band is £38.00
Rest of the World: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Colombia, Congo, Cook Islands, Costa Rica, Cote D'Ivoire (Ivory Coast), Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Iraq, Israel, Jamaca, Kenya, Kiribati, Kuwait, Laos, Lebanon, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Micronesia, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nepal, New Caledonia, New Zealand (Aotearoa), Nicaragua, Niger, Nigeria, Northern Mariana Islands, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Qatar, Reunion, Rwanda, Saint Kitts and Nevis, Saint Vincent and The Grenadines, Samoa, Saudi Arabia, Senegal, Seychelles, Soloman Islands, Sri Lanka, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands (British), Virgin Islands (USA), Wallis and Futuna Islands, Zambia and Zimbabwe	The shipping rate for this band is £58.00